RAP TECHNOLOGIES
REPAIR PROCEDURE
- Request your repair tag from your supplier.
- Complete the tag as accurate as possible reflecting the correct model and serial numbers, supplier / branch and the consumers preferred contact no.
- Kindly tie the tag to the relevant pump. Make sure this is 100% correct to avoid any confusion as this tag will not be removed by Raptech once received.
- Once the above procedure has been followed, to the exact point, the driver will load the items on his vehicle and deliver them to our warehouse.
5. Upon arrival at our warehouse, a goods receipt will be issued linked directly to the completed tag and the items serial number on SAP. The item will then be sent over to our workshop.
6. The workshop will now create an electronic job card on SAP whereby a technician will be allocated to assess the item.
7. Once assessed the report thereof along with spares required will be noted on the electronic job card. This will now be allocated to the relevant repairs department for quoting purposes.
8. A quotation will now be created and emailed to the relevant customer, awaiting their approval.
9. Once approved (by purchase order) the status on the job card will be changed and notification thereof sent to the technician.
10. The required materials for the repair will now be transferred to our workshop from our warehouse via a transfer request on the SAP system.
11. The technician will now repair the item as authorised.
12. Once completed the item will be delivered to our warehouse and the relevant delivery notes and invoices will be done before delivery to our client can take place.
13. After delivery to our customer took place the signed delivery note will be scanned and ticked off on the SAP system and the job card will be closed.